Privacy Policy

Toyota Material Handing India Private Limited (hereinafter referred to as “We,” “Us”, “Our”, “Data Processor”, “Company” or “TMHIN”) is committed to protecting Personal Data and respecting privacy of Our users, visitors, partners, customers, business associates and all other persons who access our Website/Digital Platforms or otherwise provide any information to Us (herein referred to as “You” and “Your” as the context may require). This Privacy Policy (“this Policy”) describes the manner in which We collect, store, process, use, transfer and disclose (“Process”) Your Personal data.

This Privacy Policy applies to all Personal Data TMHIN processes about You that may be collected, either in digital form or non-digital form which is digitalised subsequently, directly from you when You interact with Us or from third parties, such as when you:

a. Visit our Website (hereinafter referred to as “our Website”) and/or access any other Digital Platforms such as mobile applications, social media pages, email etc. (hereinafter referred to as “Digital Platforms”);

b. Send or receive communications to/from us, including emails, phone calls, texts or via social media;

c. Access downloadable applications from mobile devices with respect to which this Privacy Statement is linked;

d. Access, use, or download content from Us (such as newsletters, whitepapers, and reports);

e. Register for, attend, or take part in activities such as events, webinars, training, campaigns, or contests;

f. Visit our offices.

We reserve the right to change/amend the terms of this Privacy Policy without notice from time to time. You are requested to review this Policy periodically, to remain aware of any changes or amendments to this Privacy Policy.

Please note that our Website/Digital Platforms may contain links to third party website, digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own website and digital platforms only. We recommend that you check the privacy and security policies and procedures of each and every other websites / digital platform that you visit.


All information provided to Us by You during any interactions with Us including but not restricted to using of our Website or Digital Platforms, any business meetings and/or interactions, which may comprise of:

1.1. Personal Data” such as name, address, e-mail address, user name, telephone number, age, date of birth, gender, education qualifications, nationality, information, gender, Your preference and interests, posts or any other information which may be capable of identifying You; and

1.2. Sensitive personal data” such as passwords and any financial information provided while accessing our Website/Digital Platforms (including credit card, debit card or other payment instrument information etc.), biometric information (such as DNA, fingerprints, voice patterns, etc. that are used for authentication purposes), physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to Us for providing any product/service or for the purposes set out in paragraph 2; and any of the information received in this paragraph from You for processing, stored or processed under a lawful contract or otherwise.

We do not collect Sensitive Personal Information unless the information is collected for a lawful purpose connected with Our functions or activities and the collection is considered necessary for that purpose. It is clarified that any and/or all such ‘sensitive personal data’ provided by you is based on your explicit consent.

You are responsible for the content of the information you provide to us and you must ensure it is legal, truthful, accurate and not misleading in any way and does not infringe on any third party’s rights, or is not otherwise legally actionable by such third party.

It is further clarified that any such information that is freely available or accessible in public domain shall not be regarded as Personal Data or Information.


2.1 Technical information such as Your IP Address, login information, operating system, browser type, the page served, time preceding page viewed, search history, length of visits, metadata (data about other information collected, such as date, time, size etc.) (collectively referred to as “Usage Information”).

2.2 Log file information, i.e. information automatically reported by Your browser upon accessing our Website/Digital Platforms.

2.3 Small bits of data which identify remote devices such as mobile phones, computers, tablets or other devices used to access our Website/Digital Platforms (“Device Identifiers”). Some mobile service providers may also provide us with the physical location of the devices used to access our Website/Digital Platforms.

2.4 Demographic data, profile data about users and behavioural information such as advertisements clicked on, products viewed, reviews read etc.

2.5 Professional details such as designation, name of Your organization and such other details informed during business meetings and/or interactions (collectively referred to as “Business Contact Data”).

2.6 Personal Information and Sensitive Personal Information such as employee’s name, gender, date of birth, citizenship, marital status, address, contact details, educational background, job history, bank details, medical records and any other information voluntarily given or submitted by employee in the course of his/her employment (collectively referred to as “Employee Data”).


We use cookies and similar tracking technology (collectively, “cookies”) to collect and use personal information and personal data about you, including to serve interest-based advertising. You can set your browser to refuse all or some browser cookies, or to alert you when our Website set or access cookies. If you disable or refuse cookies, please note that some parts of our Website may become inaccessible or not function properly.

For more information about the cookies we use, please refer the Cookie Policy on our Website.


Please read this notice carefully. By providing and/or submitting Your Personal data to Us, including through our Website/ Digital Platforms or otherwise, You indicate your explicit and free acceptance/consent of Our collection, storage, retention, use, transfer and disclosure of Your information including Your Personal Data, Sensitive Personal Data, Your Business Contact Data and Your Employee Data or any other data as described in this notice.

By contacting us using the information available at our Website/Digital Platforms, you also indicate your election to receive an automated acknowledgement of your applications and response to your queries/ requests by e-mail or SMS.

By allowing access to Camera, Contacts and location (both Coarse and Precise), while downloading/operating our Mobile Application(s), You indicate your explicit and free acceptance/consent to grant application the permission:

  • to enable image capture.
  • to view contact data.
  • to get precise and general location data essential to its proper function.

By sharing any Personal Data in non-digital form which is digitalised subsequently, Your explicit Consent shall be deemed to be obtained upon receiving dully filled and signed applicable consent form(s) as annexed to this Policy as Annexure-I & II.


Personal data provided through our Website/Digital Platforms or otherwise will be collected, used, transferred and disclosed (“Processed”) in the following ways and for the following purposes:

  • To provide safe, efficient, smooth and customised experience on our Website/Digital Platforms and allow You to participate in the features We offer on our Website/Digital Platforms.
  • To send communications to You about Our current services, new services or promotions that we are developing, and business opportunities that may be available to You;
  • to administer and provide products and services you request or have expressed an interest in.
  • processing/ responding to your queries/ requests.
  • to communicate with you in the event that any products or services you have requested are unavailable.
  • for fraud screening and prevention carry out aggregate market research so that we can improve the products and services we offer.
  • To enforce any terms of use (as may be applicable from time to time) and minimise and protect You from fraud and other criminal/illegal activity.
  • to create an individual profile for you so that we can understand and respect your preferences.
  • to personalise and/ tailor any communications that we may send you
  • For inter-company transfers and other business purposes, and/or any internal operations such as troubleshooting, data analysis, research, testing and service improvement of our Website/Digital Platforms, and to improve the same.
  • With respect to Business Contact Data, to communicate with you, the proper administration of our Website/Digital Platforms and business, and the preparation of or performance of a contract between Us and You or Your organisation.
  • With respect to Employee Data, to manage the employment relationship between Us and Our employees, including payroll, compensation and benefits of administration; employee relation and discipline; background check; performance review; secondment and transfer; employee development and training; talent management and succession planning such as overseas job posting & deployment; Information Technology-systems communication and security; regulatory compliance; governmental and/or agencies, regulatory and/or statutory bodies requirement; and work and business-related requirements.
  • To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, and
  • To fulfil other purposes disclosed at the time You provide Your information or otherwise, with Your consent.


  • Personal data about you may be reviewed by TMHIN employees or agents who have a business need to access such personal data and may include among others recruiters, human resources personnel, communications personnel, legal personnel, technical services personnel and managers or their designees. TMHIN will remain responsible for personal data that is jointly used with affiliates.
  • We may share personal data about you with selected service providers or consultants acting on our behalf, such as third parties assisting TMHIN with the hosting or operation of our Website/Digital Platforms. Those third parties – our vendors – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. Those third parties will be required to use appropriate measures to protect the confidentiality and security of personal data.
  • TMHIN also may use or disclose personal data about you in order to: (1) protect the legal rights, privacy or safety of TMHIN or its employees, agents and contractors; (2) protect the safety and security of visitors to our Website/Digital Platforms; (3) protect against fraud or other illegal activity or for risk management purposes; (4) respond to inquiries or requests from government or public authorities, including authorities outside your country of residence; (5) permit us to pursue available remedies or limit the damages that we may sustain; or (6) comply with the law or legal process, including laws outside your country of residence.
  • We may share Your information, including Personal Information and Sensitive Personal Information among Our group companies, affiliates, business partners, suppliers and sub-contractors for processing in order to provide You the best quality of services or for internal reasons, primarily for business and operational purposes. Such group companies, affiliates, business partners, suppliers and sub-contractors may be located within or outside India. Before sharing your Sensitive Personal Information outside India, we will ensure that the same level of data protection is adhered to by the transferee or the country where the transferee is located.
  • TMHIN also may transfer any and all information that we collect about you to third parties in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of TMHIN’s assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
  • We may transfer your personal data to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal data on our behalf.


As set forth above, TMHIN requests that you avoid sending sensitive personal data to TMHIN unless required by law or pursuant to a specific request from TMHIN. However, TMHIN may request certain demographic data as part of the employment application process, including gender, race and sexual orientation, for the sole purpose of tracking diversity of our candidate pool and workforce. Providing this information will be voluntary and TMHIN will ask for your consent prior to you completing the form. This information will be viewable only by those members of Human Resources tasked with monitoring diversity of the workforce. This information will not be shared with or viewable by any staffing member or hiring manager involved with assessing your candidacy or with hiring decisions.


You are responsible for providing TMHIN with accurate and complete personal data. Please notify us of any changes to your personal data. TMHIN shall take reasonable steps to ensure that your personal data is kept accurate, complete, and current.

Your information collected by Us is stored on Our systems/server in India and/or outside the territory of India, by Us or Our group companies, affiliates, business partners, suppliers and sub-contractors. We will retain/store your personal data for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

If you do not wish us to retain your information in connection with consideration for other opportunities, please contact us at Note that TMHIN may delete personal data about you at any time without any reason. Therefore, please retain your own copy of the personal data provided to us.


Privacy, security, and service in TMHIN’s online operations are critical to our business. We strive to ensure the security, integrity and privacy of Your information and to protect Your information against unauthorized access or unauthorized alteration, disclosure or destruction. We use encryption techniques, and authentication procedures, among other controls, to maintain the security of your online session when you interact with our Website/Digital Platforms.

When you interact with our Website/Digital Platforms, TMHIN manages personal data in accordance with the practices and safeguards described in this policy. Unfortunately, no method of transmitting or storing data can be guaranteed to be 100% secure. Do not send sensitive information via normal email. It is your sole responsibility to use the appropriate level of care whenever communicating with us.

TMHIN hereby disclaims, as far as permitted by local laws, any liability for itself and its affiliated companies, service providers and contractors for any of your information sent to our Website/Digital Platforms which is lost, misused, illegally accessed, disclosed, altered or destroyed or not integrally or timely delivered to our Website/Digital Platforms.


We take all reasonable precautions to keep your personal data secure and require any third parties that handle or process your personal data for us to do the same. Access to your personal data is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.


We provide you with reasonable access to view and review your personal data and request correction and deletion where appropriate. In order to protect your privacy, we will take reasonable steps to verify your identity before granting access to your personal data.

If you have any questions, comments, or concerns about how we handle your personal data, then you may contact us at

You have the right to tell us if you:

  • don’t want to be contacted in the future by us;
  • would like a copy of the personal data which we hold about you;
  • would like to delete your personal data in our records;
  • wish to report any misuse of your personal data; and
  • would like to correct or update your personal data.

To assist us in dealing with your request, please provide Us duly filled and signed Annexure-III as annexed to this Policy.

If you have subscribed to receive marketing communications, you can unsubscribe by contacting us.


Our Website/Digital Platforms may contain links to other website/digital platform. The operators of those other website/Digital Platforms may collect information about you, through cookies or other technologies. If you access a link to another website, you will leave our Website/Digital Platforms and this notice will not apply to your use of and activity on those other website/digital platforms.

If you provide personal data through any other website/digital platform, your transaction will occur on that website/Digital Platforms (not the TMHIN Website/digital platform) and the personal data, you provide will be collected by and controlled by the privacy policy of that website/Digital Platforms operator. Links on our Website/Digital Platforms to other website/Digital Platforms are provided only as a convenience and the inclusion of such links does not imply endorsement of the linked website/digital platform. We encourage you to read the legal notices/ polices posted on those website/digital platform, including their privacy policies. We have no responsibility or liability for your visitation to, and the data collection and use practices of, other website/digital platform.


Our Website/Digital Platforms are not intended for persons under the age of 18.


We reserve the right to amend this Policy at any time without advance notice in order to address any future developments at TMHIN, our Website or changes in industry or legal trends. We will post the revised Policy on our Website/Digital Platforms or may announce the change. By continuing to use the Website/digital platform, or submission of applicant information in writing, following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this notice, in whole or part, you can choose to not continue to use the Website/digital platforms.


If you have any questions about this Privacy Notice or if you believe that your personal data is not handled in accordance with the applicable law or this notice, then you may contact us at

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